At Medis, we are dedicated to service excellence and the provision of high quality products and intellectual property. Medis’ head office, including Finance, Commercial Operations including portfolio and product management, Supply Chain, and corporate management and business support functions, are all located in Iceland. The customer oriented sales and services functions, sitting under regionally divided Cluster units, and the Supply Chain, are as follow:
The principal role of the regionally divided Clusters, managing our Business Development affairs, is to build strong customer relations, both with new and existing customers, selling Medis´ intellectual property in the form of registration dossiers and generic pharmaceutical products across all markets.
The Clusters are: North Europe Cluster managed from our office in Germany, South East Europe Cluster managed from our office in Iceland, West Europe Cluster managed from our office in France, Asia Pacific Cluster managed from our office in Australia, and Growth Markets Cluster managed from our office in Iceland.
The Customer Service unit provides our customers a single point of contact for all supply related matters and it handles the receipt and processing of orders, along with all related customer communications.
Launch Coordination & Manufacturing Sites
The Launch Coordination & Manufacturing Sites department is, as the name implies, responsible for day-1 patent expiry launches and other new product launches within Medis, making sure Medis customers experience a timely launch to market. In addition, the team is responsible for coordinating initial efforts when products enter new markets. Further to this, the team is responsible for the flow of goods from 3rd party manufacturing to Medis customers.